AMFI ARN-286886 · IRDAI Broker Licence 1067

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Grievance redressal

If something has gone wrong, tell us first. If we do not put it right, these are the steps above us. The path depends on which company you dealt with.

Grievance officer

Vinita Kabra
Email: grievance@trustner.in
Phone: +91 60039 03737
Write to: Unit 2, 4th Floor, Sethi Trust Building, G.S. Road, Bhangagarh, Guwahati 781005, Assam

Include your name and contact details, your folio or policy number, what happened, and what you would like done. We acknowledge a complaint within 3 business days and aim to resolve it within 30 calendar days. You are told where it stands at each stage, and what you share is kept confidential.

Investments: Trustner Asset Services Pvt. Ltd.

For mutual funds and other investments made through Trustner Asset Services (ARN-286886).

  1. Contact us. Write to the grievance officer above.
  2. AMFI. If the complaint is not resolved in 30 days, or you are not satisfied, escalate to the Association of Mutual Funds in India at amfiindia.com.
  3. SEBI SCORES. If it remains unresolved, lodge it on SEBI's complaint portal at scores.sebi.gov.in. SEBI's toll-free helpline is 1800-22-7575.
  4. Online dispute resolution. Disputes in the securities market can also be taken to smartodr.in.

Insurance: Trustner Insurance Brokers Pvt. Ltd.

For policies placed through Trustner Insurance Brokers (IRDAI Licence No. 1067).

  1. Contact us. Write to the grievance officer above, or to wecare@trustnerinsure.com.
  2. The insurer. For a complaint about a policy or a claim decision, the insurer's own Grievance Redressal Officer. We prepare the representation with you.
  3. IRDAI. If unresolved, register it on IRDAI's Bima Bharosa portal at bimabharosa.irdai.gov.in.
  4. Insurance Ombudsman. For eligible complaints, the Ombudsman for your region. Offices are listed at cioins.co.in.

Your rights as an investor

SEBI requires intermediaries, including mutual fund distributors, to follow the Investor Charter. Among other things it gives you the right to:

  • fair, transparent and timely service;
  • lodge a grievance and have it resolved in time;
  • accurate, complete and timely information about mutual fund products;
  • have your personal data kept securely and in confidence;
  • be told about all applicable charges and commissions.

The full charter is on the AMFI and SEBI websites.